How Can We Help?
Owned and operated by SM Shops LLC, we are happy to answer questions about saunas, cold plunges, workbenches, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like saunas and smith machines may include additional delivery coordination.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door. If your tracking has not updated within a few days, feel free to contact us.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space, please review our Return Policy page for complete details on how to start a return. Our support team can walk you through the process.
Can I exchange an item for a different model?
We are happy to help with exchanges within our return window. Contact our team with your order number and the item you would like instead. We will guide you through the steps to get the right product for your setup.
What should I know before purchasing a sauna or cold plunge?
Consider the available space in your home or yard, your preferred power requirements, and whether you need indoor or outdoor placement. Our product pages include detailed specs on dimensions, electrical needs, and material construction to help you plan ahead.
How do I choose the right workbench or garage cabinet for my space?
Start by measuring your garage or workshop area and thinking about the type of projects you handle most. Our product listings include weight capacities, dimensions, and material details so you can match the right piece to your workflow.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Most inquiries receive a thoughtful reply within 24 hours during business days.
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Built to Last
Every sauna, workbench, and fitness product is selected for durable materials and quality construction.
30-Day Returns
Not the right fit for your space? Our return process is straightforward, backed by our return policy.
