How Can We Help?
Owned and operated by SM Shops LLC, we're happy to answer questions about saunas, cold plunges, workbenches, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with delivery typically arriving in 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. You can use that tracking number to follow your package from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not work out, please refer to our Return Policy page for complete details on how to start a return.
Can I exchange an item for a different product?
We are happy to help with exchanges within our 30-Day Returns window. Send us an email or give us a call, and we will walk you through the process based on what you need.
How do I know which sauna or cold plunge is right for my space?
Each product listing includes detailed dimensions and power requirements so you can plan your setup. If you are unsure about fit or specifications, send us a message with your available space and we will point you in the right direction.
Do your workbenches and garage cabinets require assembly?
Most workbenches and garage cabinets arrive with the hardware and instructions needed for customer assembly. Check the product description for specifics on what is included and the tools you will need.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
We aim to reply to every email and voicemail within one business day.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
30-Day Returns
If a product is not the right fit, our 30-Day Returns window gives you time to sort it out.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
